Kaizen philosophy

We have adopted Toyota’s philosophy of Kaizen  (continuous improvement) as our own. Yes, we are a leader in customer satisfaction, but yet, we are always enhancing our facilities and finding ways to personalize and elevate the car buying and servicing experience.

Our associates regularly attend client-oriented seminars, using lessons from our Ritz Carlton Hotel customer servicetraining partnership. At Headquarter Automotivewe strive to provide the same caliber of customer service one can expect at any Ritz Carlton propertyIt is through this highly-detailed, client-tailored experience that we are able to forge long-lasting customer relationships.We are also a leader in sales volume, but as Kaizen teaches us, we

continuously strive to sell more. Yes, we have serviced nearly two million customers, but we aim to bring—and keep—two million more through our doors. At Headquarter Automotive, we are incessantly pushing ourselves to set the bar higher in every aspect of our business. Our pool of talented industry experts is in constant search of business opportunities, and ready to act when the moment arises.


Who
we are


Headquarter Automotive is a Florida-based, award-winning automotive group, recognized as the largest Hispanic – owned dealership in the U.S., and as one of the country’s largest Hispanic-owned companies


Two of our newest dealerships are LEED certified. All new Headquarter dealerships will have an emphasis on eco – sustainability with the goal of one day being recognized as the most energy-efficient automotive dealer group in the nation.

Family of dealerships include Toyota, Honda, Hyundai, and Mazda brands. The group has been profitable every month it has been in operation.


All of our companies are very well capitalized.


Expert on providing exceptional, award-winning client-centered service, using practices acquired from training partnership with Ritz-Carlton Hotel


Headquarter Automotive is proud to have sold approximately 185,000 new and used cars since opening its doors in 1990. We are a long-term, high sales volume group, with consistent performance year over year.


One of the most awarded dealer groups in the nation:

  • Eight Toyota President
    Cabinet Awards
  • 20 President’s Award
  • 25-consecutive-year wins
    of the Board of Governors Award
  • Member of SET
    Chairman’s Council

Executive
team


Headquarter Automotive